Refund policy
Return & Refund Policy
Last updated: September 9, 2026
At JingleTap™, we want you to feel confident with every purchase. We offer a 30-Day Money-Back Guarantee on eligible orders.
This policy applies to customers worldwide. Consumer protection laws vary by country and region. Nothing in this policy limits, excludes, or replaces any mandatory consumer rights available to you under applicable law.
30-Day Return Policy
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return under our voluntary 30-day return policy:
- The item must be returned in substantially the same condition in which it was received.
- All parts and accessories originally included should be returned.
- The product must not have been intentionally damaged, altered, modified, or misused.
- You must provide your order number or other proof of purchase.
You may reasonably inspect and test your item after receiving it.
Where permitted by applicable law, we reserve the right to reduce or refuse a refund if an item has been damaged, altered, misused, or returned incomplete due to actions by the customer.
How to Start a Return
Before sending anything back, please contact us at:
Please provide:
- Your full name
- Order number
- Reason for the return
- Photos or video if the product arrived damaged, defective, incomplete, or incorrect
Once your request has been reviewed, we will provide return instructions.
Please do not send your return without contacting us first, as we need to identify and properly process your return.
Return Address
Approved returns should be sent to:
JingleTap™ Returns
Privada Nicolás Bravo No. 29
San Andrés Ocotlán
Calimaya de Díaz González, Estado de México 52220
Mexico
Customers should contact cardportatil@gmail.com before sending a return.
Return Shipping Costs
If you return an item because you:
- Changed your mind
- Ordered the wrong design
- No longer want the product
- Ordered the wrong item by mistake
you will generally be responsible for the cost of return shipping, except where applicable law requires otherwise.
If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us before returning it. After we verify the issue, we will provide an appropriate solution, which may include a replacement, refund, or return-shipping solution at no additional cost to you where required.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your order arrives:
- Damaged
- Defective
- Missing parts
- In the wrong design or variant
- Different from what you ordered
contact us at cardportatil@gmail.com as soon as reasonably possible.
Please include your order number and clear photos or video showing the issue.
After reviewing your claim, we may provide an appropriate remedy such as:
- A replacement
- A full refund
- A partial refund
- Another appropriate solution
Your statutory rights regarding defective or non-conforming goods are not limited by this policy.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 10 business days after the returned item has been received and inspected, unless applicable law requires a different timeframe.
Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact:
30-Day Money-Back Guarantee
Eligible purchases are protected by our 30-Day Money-Back Guarantee, beginning on the date your order is delivered.
If JingleTap™ isn't right for you, contact us within 30 days of delivery to request a return.
Our voluntary guarantee is provided in addition to any mandatory consumer rights that may apply in your country.
Exchanges
If you would like to exchange your product for another JingleTap™ design, contact us at:
Depending on your location, inventory availability, and fulfillment status, we may ask you to return the original product and place a new order.
Any rights you have under applicable consumer law remain unaffected.
Order Cancellations and Changes
If you need to cancel or modify an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, we cannot guarantee that an order can be canceled or modified once it has entered fulfillment or has already shipped.
If the order has already shipped, you may need to wait until delivery and follow the applicable return procedure.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your address, contact us immediately.
We will attempt to correct the address before shipment when possible, but changes cannot be guaranteed after an order enters fulfillment.
If an order is returned because the customer provided an incorrect or incomplete address, additional shipping costs may apply before the order can be resent, where permitted by law.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period provided for your purchase, contact us at:
We will review the available tracking information and work with the carrier or fulfillment provider to determine an appropriate resolution.
If applicable consumer law gives you additional rights concerning delayed or undelivered orders, those rights will apply.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please check:
- Around your delivery location
- With members of your household
- With neighbors when appropriate
- With your local delivery carrier
If you still cannot locate your package, contact us at cardportatil@gmail.com so we can review the situation.
A carrier's delivery scan does not automatically determine the outcome of every claim. Each case will be reviewed based on the circumstances and applicable law.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned to sender due to circumstances attributable to the customer, the order may be eligible for a refund after the returned package is received and inspected.
Actual return shipping, carrier, customs, or handling charges may be deducted where permitted by applicable law.
International Orders, Customs & Import Fees
International orders may be subject to:
- Customs duties
- Import taxes
- VAT or other local taxes
- Brokerage or carrier fees
These charges are determined by the destination country and may be outside JingleTap™'s control.
Unless these charges were collected at checkout, explicitly included in your order, or applicable law provides otherwise, the customer may be responsible for paying them.
Customs processing may also affect delivery times.
Sale and Promotional Items
Products purchased during promotions or discounts, including products purchased during our 33% OFF promotion, remain eligible under this return policy unless they are clearly identified as Final Sale before purchase.
Any mandatory consumer rights still apply regardless of promotional status.
European Union / EEA Customers
If we sell to or specifically target consumers in the European Union or European Economic Area, applicable consumer laws may provide rights beyond our voluntary return policy.
For many online purchases, EU consumers have a 14-day statutory right of withdrawal after receiving their goods, without needing to provide a reason. EU law can also provide additional remedies for faulty or non-conforming goods.
Our 30-day return policy does not replace or reduce those statutory rights.
When exercising the statutory right of withdrawal, customers may be responsible for direct return-shipping costs if they were properly informed of that responsibility before purchase, subject to applicable law.
As of June 19, 2026, Shopify also notes additional electronic withdrawal-function requirements for merchants selling to EU consumers where the applicable EU rules apply.
Mandatory Local Consumer Rights
Customers in certain countries, states, provinces, or territories may have additional legal rights regarding:
- Returns
- Refunds
- Product warranties
- Defective goods
- Cancellations
- Delivery delays
- Consumer guarantees
If applicable law provides you with rights that are more favorable than the terms of this policy, those mandatory legal rights will apply.
Fraud and Abuse
We reserve the right, to the extent permitted by law, to investigate or reject return or refund requests involving suspected:
- Fraud
- Return abuse
- Deliberate product damage
- False claims
- Manipulated documentation
- Repeated misuse of our return policy
This provision does not affect legitimate claims or mandatory consumer rights.
Contact Us
For any questions about returns, refunds, exchanges, damaged products, or cancellations, contact:
JingleTap™ Customer Support
Email: cardportatil@gmail.com
Return Address:
Privada Nicolás Bravo No. 29
San Andrés Ocotlán
Calimaya de Díaz González, Estado de México 52220
Mexico